jade business continuity

Jade Business Continuity Plan

Our response to COVID-19

Charlotte Walshe

Jade Software is classified as an essential business because we provide and support critical services around the world. All our people have now transitioned to working securely from home, with minimal if any disruption.

Message from Charlotte Walshe, CEO, Jade Software:

At Jade one of our core values is “people first” and never has this been truer than in our response to the COVID-19 Pandemic.  

We are an “Essential Business”, trusted and relied on to look after the critical systems of our customers, and it’s something we take very seriously. Prior to the COVID-19 pandemic, as part of our normal business process, we regularly ensure we have an up to date Business Continuity Plan (BCP), which we test and run drills on for when it really matters. This planning and regular testing is what will set us up to continue to provide you with certainty you need as we work through this pandemic response.  

As of late February, we deployed a BCP Management team and initiated a COVID-19-specific tiered response plan which we had developed several weeks ago. This team is meeting daily to ensure we are making the best decisions we can with up to date information. To inform our decisions we have been referring to the various government agencies’ advice. 

As Jade's CEO, my primary focus remains ensuring our people have the flexibility, information and support they need so they can keep themselves and their families safe, and that we keep our customers’ systems and projects running smoothly to enable business continuity that sees us all through this event. 

At Jade we’re well accustomed to working virtually together, we have strong agile processes and systems to allow us to manage complex projects remotely and these are now playing a key role in our BCP. I am confident we will successfully manage ourselves, and your systems, through this uncertain time.  

As you’d expect our BCP plans, of which Pandemic is a subset, are detailed. If you’d like to know more about our preparedness and approach, from our systems to our people, feel free to reach out to our Client Directors to provide you with more detail.

New Zealand guidelines

Australian guidelines

UK guidelines

I appreciate everyone is working through similar challenges at the moment, so look after yourself, your people, your families, and your community.



Contact us about our business continuity plan



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