On-Demand Webinar: The Game Has Changed

Part 3:

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The final session of the conference covers the ever-tightening expectations of host responsibility caused by COVID-19. Speakers will discuss how new physical and digital experiences can help organisations provide world-class experiences whilst simultaneously meeting strict regulatory obligations.



  • Welcome and introduction
  • Strengthening your Host Responsibility Strategy & End-to-end customer journey and engagement
    presented by Rob Burrell, Group Host Responsibility Manager,  Skycity Casino NZ.
  • The role of technology in responsible hosting
    presented by James Brown, General Manager, FinTechNZ

  • Panel and Q&A
    Moderated by James Brown, FinTechNZ
    Panelists: Rob Burrell, Skycity - James Brown, FinTechNZ - Tony Azouri, Christchurch Casino - Malcolm Rutherford, eConnect

The series:

  • Part 1
  • Part 2
Physical Risk Management, Mitigation and Compliance

On-demand webinar

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  • Welcome and introduction
  • Case Study. Casino re-opening in the USA: complying with changing regulations due to COVID hot-zones.
    Presented by Rick Lopez, Director of Casino Product Sales
  • Leadership during a crisis
    Presented by Brett Anderson,CEO, Christchurch Casino
  • Panel and Q&A
    Panelists: eConnect, Christchurch Casino, Skycity Casino NZ
AML and Financial Risk Management and Compliance

On-demand webinar

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  • Welcome and introduction
    Richard Storey, Head of Risk Solutions Pacific, Refinitiv
  • Managing AML risk in a changing world.
    Presented by Colin Dixon, Product Manager, Jade ThirdEye
  • Panel and Q&A.
    Moderated by Richard Storey, Refinitiv
    Panelists: Colin Dixon, Jade ThirdEye - Phil O'Connell, Group General Manager Regulatory Affairs and AML
    Skycity NZ - Malcolm Rutherford, Executive VP of Strategic Operations, eConnect

The presenters

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01 Rob Burrell

Group Responsibility Manager at Skycity Entertainment NZ

Rob began his journey at SkyCity in 2003 within the customer facing security department, moving into security shift management and then into Host Responsibility in early 2008. He has spent the last 12 years within the Host Responsibility team honing my skills on seeking out and helping people with gambling problems,  addictions, co-existing disorders and those that just may need a friendly nudge to put them back onto the right track with their gambling.

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02 James Brown

General Manager FinTechNZ

A FinTech specialist focused on driving new innovation to deliver better customer outcomes. A business connector focused on helping New Zealand build innovative technology products and solutions to take to a global market.

An industry, Government and Regulator leader working towards the common goals including Open Banking and addressing Financial Inclusion.

Expert in Change, Transformation, Strategy, Tech innovation, collaboration and partnership management.

An Ambassador for the 4 day week campaign to drive productivity and fundamentally change the way we think about the working week.

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03 Tony Azouri

Host Responsibility Executive at Christchurch Casino

Host Responsibility Executive at Christchurch Casino since 2015, Tony previously worked in the Class 4 sector as a manager and licensee, after graduating with majors in psychology and economic geography.  At Christchurch Casino, Tony has championed organisational change and assisted with the development and implementation of new harm-prevention tools, including real-time alerts, risk-detection algorithms and facial recognition technology.  Tony has built very positive relationships with support services and regulators and has presented on Christchurch Casino’s Host Responsibility in New Zealand, Australia and Europe.  Tony enjoys the culture within Christchurch Casino, which has won Hospitality NZ’s award for ‘Excellence in Host Responsibility’ 5 times.

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04 Malcolm Rutherford

Executive VP of Strategic Operations at eConnect

Malcolm’s industry expertise shapes strategy and product direction.  He also is responsible for eConnect’s Asia operations. 

He has considerable project leadership experience, including Surveillance pre-opening for the Galaxy Macau property of 500 gaming tables and over 1,500 slot machines and EGMs.  The design, development and deployment of computerised systems including help with the development of next generation data analytics tools with the Galaxy partners Bally Technologies and eConnect. 

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